The Vacuum Factory is terrific! I called them with a broken vacuum motor in my hand that is out of production. Uh oh! I was afraid that I would have to replace a $1,000 unit instead of a $100 motor. But not to worry . . . the experts at the Vacuum Factory called the manufacturer and got the type of motor I could use as a replacement. I was able to order the motor through them and solve the problem without ever leaving the house. What great service!!